Privacy Policy

1. Introduction

This privacy policy describes how CITYBIRD, a real estate agency specializing in rentals, collects, uses, and protects personal data. We value the privacy of our tenants, landlords, and other stakeholders and process personal data in accordance with the General Data Protection Regulation (GDPR).

2. Collected Data

We may collect the following personal data:

• Name and contact details (email, phone number, address)
• Identification documents and financial information (for tenant and landlord verification)
• Payment information
• IP address and device data
• Information related to rental contracts and applications
• Communication preferences

3. Purposes of Data Processing

We process personal data for the following purposes:

• Mediation in rentals and drafting rental agreements
• Management and administration of rental contracts
• Processing payments and deposits
• Communication and customer service
• Compliance with legal obligations, such as tenant identification checks
• Marketing and promotional activities (only with consent)

4. Data Sharing

We only share personal data:

• With landlords and tenants when necessary to conclude a rental agreement
• With service providers, such as maintenance companies, to handle service requests
• When legally required, such as with tax or government authorities
• With financial institutions for payment processing

5. Data Retention

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required. Contractual data is retained as required by tax and legal regulations.

6. Data Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.

7. Rights of Data Subjects

Individuals have the following rights:

• The right to access, correct, and delete data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

Requests regarding these rights can be submitted via contact details.

8. Cookies

Our website uses cookies to enhance the user experience. See our cookie policy for more information.

9. Changes to this Policy

We may update this privacy policy. We recommend checking this page regularly.

10. Contact Details

For questions regarding this privacy policy, please contact us at:

CITYBIRD-Rentals

info@citybird-rentals.com

+31(0)103046102